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A-Level Travel & Tourism - Industry & Customer Core

Master core concepts regarding the travel industry structure, customer service dynamics, and sustainability factors for the A-Level Travel & Tourism exam.

20 cards

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#1

Front

Define 'Inbound', 'Outbound', and 'Domestic' tourism markets.

Back

Domestic involves residents traveling within their own country. Inbound involves non-residents traveling to a destination country. Outbound involves residents traveling to another country. A-Level exams often require analyzing statistics distinguishing between these three flows.

#2

Front

What are the primary components of the Travel and Tourism Industry Structure?

Back

The structure is typically divided into: 1) Transportation (carriers, infrastructure), 2) Accommodation (hotels, self-catering), 3) Visitor Attractions (natural, man-made), and 4) Tour Operators & Travel Agents (intermediaries linking the components).

#3

Front

Distinguish between a Tour Operator and a Travel Agent.

Back

A Tour Operator (principal) assembles different travel components (flights, hotels) into a package holiday. A Travel Agent (retailer) sells these packages or individual components to the public on behalf of the operator, earning a commission.

#4

Front

Explain the concept of the 'Product Life Cycle' in tourism destinations.

Back

This model describes a destination's evolution: Exploration (few visitors), Involvement (local investment), Development (rapid growth), Consolidation (slowing growth), Stagnation (capacity reached), and then Decline or Rejuvenation. Questions often ask for strategies at the Stagnation stage.

#5

Front

What is the difference between 'Eco-tourism' and 'Sustainable Tourism'?

Back

Eco-tourism is a specific niche focused on nature conservation and benefiting local communities. Sustainable tourism is a broader concept applicable to all tourism forms; it aims to minimize environmental impact and meet needs without compromising future generations.

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