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MethodHow Hylē plans, searches, computes and writes a study.3 links
Citations & sourcesWhere claims come from and how each record is kept.4 links
FiguresLive figures, the catalogue and the templates behind them.3 links
Account & billingPrices, refunds and invoices.3 links
ShortcutsKeyboard commands in the app and on this page.3 links
Status & supportService health, reporting a problem and recent releases.3 links

How a study runs

Four stages, each leaving a record you can open later.

  1. 1
    Decompose

    Hylē turns your question into hypotheses, boundary conditions and template parameters, so you can see what it is about to look for before it looks.

    hypotheses · boundaries · parameters
  2. 2
    Retrieve

    It searches literature and open registries and keeps the provenance of every record: where it came from, how it was accessed, and the passage that matters.

    record · provenance · passage
  3. 3
    Compute

    Parameter sweeps, statistical tests and sensitivity checks run as isolated CPU jobs. Each figure records the inputs, method and version that produced it.

    figure · inputs · method · version
  4. 4
    Synthesize

    Figures, intervals and citations come together in a study you can export and share, with the gaps listed next to the conclusion instead of hidden below it.

    study · citations · gaps

Frequently asked

Where an answer is still being verified, it says so.

Can’t find it?Ask the team

Keyboard first

Desktop keyboard, in the app and on this page.

CommandK
Open the command paletteIn the app. Search research, figures and commands.
N
Start new researchIn the app, when you are not typing in a field.
CommandReturn
Start research from the composerSubmits the question you have typed.
/
Search the documentationOn this page. Esc clears the search.

Still stuck?

Ask us, or check the status.

Credit-pack questions

How do credit packs and report depths work?

Credit packs are prepaid top-ups. Choose Quick, Standard, or Deep separately for each report; its credit cost is shown before you start. There are no recurring charges.

Can I get a refund or recover credits after a failure?

An unused first purchase requested within 7 days is refundable. Used credits are non-refundable, subject to mandatory legal rights. Credits consumed by a Hylē-side technical failure are restored. Contact hyle@refresh.ai.kr with the run ID if restoration is missing.

How are payments and taxes handled?

Lemon Squeezy is merchant of record for international USD purchases and calculates applicable taxes at checkout. Korean purchases use Toss Payments; won prices include VAT. Checkout opens after approval. This preview processes no payment.

Which top-ups qualify for the launch bonus?

Launch bonus eligibility is shown on the Pricing page.