What is your situation?
Full refund
Full refund for an unused first purchase requested within 7 days. Mandatory legal rights remain available.
Used credits are non-refundable
Before purchase and each run, we disclose the usage terms. Statutory remedies and legally protected unused portions remain available.
Read section 3Credits restored
If a Hylē-side technical failure prevents a requested workflow from completing, its consumed credits are restored.
Top up when needed
Each credit-pack purchase is separate. There are no recurring charges; unused-first-purchase refund rights remain available.
Provider and scope
Hylē is provided by REFRESH Co., Ltd., a company in the Republic of Korea. Our representative and CEO is Junhoo Choi. Contact us at hyle@refresh.ai.kr.
This policy takes effect on 8 October 2026 and covers Hylē prepaid credit packs and their usage credits. Checkout opens after Lemon Squeezy approval. No payment is processed by the public demo.
Unused first purchase: 7-day withdrawal
You may withdraw an unused first purchase and request a full refund within 7 days of purchase. “Unused” means no run has consumed the purchased allowance. Email us within that window with your order information. This policy does not shorten any longer withdrawal or refund right required by applicable law.
Used credits and digital-content rights
Used credits are non-refundable under the ordinary purchase policy. Before purchase, we show the usage terms and the restriction that applies when digital-content performance begins; before each run, the app shows its allowance consumption. The Korean E-Commerce Act’s digital-content exception applies only where its required disclosure and other safeguards have been met.
This is not a blanket waiver of statutory rights. Any right concerning defective, undelivered, or misdescribed service, or a separable unused portion protected by law, remains available. Lemon Squeezy, as merchant of record after approval, may also issue a refund under its buyer protections.
Hylē-side technical failures
If a technical failure on Hylē’s side prevents a requested workflow from completing, the credits consumed by that failed work are restored. Include the run ID if restoration is missing so we can correct it. This is separate from a purchase refund and does not replace any mandatory refund right.
Credit-pack purchases
Credit packs are prepaid top-ups. Each purchase adds the displayed credits; there are no automatic renewal charges. Refund eligibility follows the unused-first-purchase and used-credit rules above, subject to mandatory legal rights.
Launch bonus eligibility is shown on the Pricing page.
How to request and processing time
Email hyle@refresh.ai.kr from your registered address with the purchase email, order or receipt ID, purchase date, and the reason for your request. For failed work, include its run ID. Do not send your full payment-card details. We will explain the outcome and arrange an eligible refund through the original payment provider.
For a valid statutory withdrawal of a digital service under Korean law, we return the payment or take the required refund action within 3 business days of withdrawal. For other eligible requests, we initiate the refund promptly after verification and tell you its status. Your bank or payment provider controls when the returned funds appear. International payments, after activation, are refunded through Lemon Squeezy as merchant of record; Korean payments use the applicable Toss Payments flow.